The iiRDS consortium, founded by the German technical communication association tekom, is now developing the iiRDS(intelligent information Request and Delivery Strandard), which will become the international standard for requesting and delivering intelligent information in the Industry 4.0 era. So what is meant by intelligent information in this context? To understand…
Hansem is keeping on researching how to express information in a way that is more intuitive and accessible to the user. Particularly, the representation of directions and information through video is especially of interest to Hansem. While we know that it is unrealistic to think…
On April 20, the Korean Association for Translation Studies Spring Symposium was held at Korea University’s Seoul campus. Professors and students from various universities, including Korea University, Dongguk University, Hankuk University of Foreign Studies, Sookmyung Women’s University, Ewha Womans University, Chung-Ang University, Busan University of…
HansemEUG CEO, Ms. Yangsook Kim recently wrote an article in tcworld: an international magazine that publishes TC-related articles, news and event reports for TC companies and professionals. Ms. Kim’s article offers insights into the precise set of skills required of technical writers in Korea and…
HansemEUG CEO, Ms. Yangsook Kim recently penned an article about building professional relationships in Asia, in the influential magazine MultiLingual: The international publication is a leading voice for the language industry and businesses with global communication needs. The article offers insights into some of the…
China Association for Standardization(CAS) held an international forum titled “New Values, New Trends and Best Practices in Technical Communication” at Qiushuishan Hotel, a famous resort in Shenzhen on June 30th, 2016. Huawei (global information and communications technology solutions provider), ZTE (Telecommunication Equipment Corporation), Megalink (technical…
We are now living in the mobile era, with recent research revealing that there are now over 2.6 billion smartphone users worldwide. As a leading developer of user manuals, we are well-placed to analyze the features of user manuals in the mobile era, and look…
Are you interested in doing business with Chinese companies? China is growing rapidly with its massive market and buying power. So it makes sense that the country is drawing attention from businesses around the world. This post shows how HansemEUG built a manual and packaging…
A customer’s impression of a product is determined by their overall experience with the product. Every aspect of interaction with the product, such as the packaging, marketing, Web page, or customer service, can affect a customer’s opinion of the product. User manuals directly affect the…
In 2011, Canon initiated a review of their e-manual content for their range of multifunction printers. Content was generated in HTML format and was also made available on a CD-ROM. Canon wanted a more user friendly manual and requested proposals from six technical communication companies….
What do you do when you and your client have incompatible CMSs, a time sensitive text review process, and a limited budget? Build a customized CMS. I hear you protesting. What about ROI, lost opportunities, expertise and resource constraints? Well, we considered all of these…
User content needs to do more than simply deliver information. When new products and applications are released, we advise our clients that the content released with their product must stimulate users to boost user adoption rates. One content medium that we recommend to our consumer…
Recently, good news arrived at HansemEUG’s UB Design Lab. Assistant Manager Kim Duk-hwan, of the UB Design Lab, won the “Public Information Graphic Symbol Competition – Best Symbol Award” from the Korea Technical Communication Association. The award recognizes the designer’s creativity and compliance with standards…
On August 19, 2014 HansemEUG visited Beijing and confirmed an agreement with the China Association for Standardization (CAS). The Chinese national standards include compulsory standards that have been considered a risk factor by Korean exporters to China. Therefore, a lack of expertise concerning the interpretation and…